Property Manager – City of London (Old Street area)

Brief overview:

Start: Immediate
Salary: £25,000 – £28,000 (dependent on experience and how they interview) plus OTE
Probation: 6 months
Reporting to: Director
Responsibilities: Managing the department and two other staff members. Ensuring the department achieves the objectives set out by the Director.

Hours:
• Monday to Friday 09.00am to 18:30pm (Late finishes as and when required)
• Saturday 10:00am to 16:00pm (alternate weekdays to be taken off)

Responsibilities:
• Stay with the guideline of the CLT and maintenance workflows
• Deal with all Tenancy Administration and Maintenance matters
• Administer Renewals, Inspections, Vitiates to company standards
• Ensure tenancies are up to date with relevant documentation signed & filled
• Serve notices for section 8, 21 & 13 in a compliant manner
• Deal with LL and Tenant enquiries
• Deposit negotiations and returns
• Arrange and administer tenancy terminations
• Chase arrears and collect payments
• Action and resolve maintenance calls received within the company timescales
• Deal with local council schedule of work notices
• Assess urgency of maintenance works and danger
• Provide advice to Landlord in accordance with tenant and landlord obligations
• Appoint contractors to carry out works using registered contractors
• Provide helpful assistance to people in their moment of crisis
• Deal with improvement notices
• Inform tenants of their obligations and filter
• Liaise with client agency to deliver satisfaction
• Report all anomalies to client and resolve as necessary
• Ensure diary actions are complete with no carry over each day
• Positive client liaison always and deliver updates as necessary
• Ensure licensing is in date and relevant
• Arrange inspection periodically as required and at checkout
• Deal with tenancy and neighbour disputes
• Conduct new tenancy check on all new LETS
• Alert landlords of any arrears
• Record every conversation in Aspasia
• Manage Utility notifications
• Conduct deposit dispute
• Deal with housing benefits suspensions and cancellations
• Deal with overpayments appeals